Subscribe & Save Program - Terms & Conditions

These Terms & Conditions ("Terms") govern participation in the Wigs.com Subscribe & Save Program ("Program"). By enrolling in or participating in the Program, customers agree to these Terms.

1. Enrollment

To enroll in the Subscribe & Save Program, customers must select the "Subscribe & Save" option on an eligible product page, add the eligible item to their cart, and complete checkout.

A valid Wigs.com account, payment method, email address, and shipping address may be required to create and manage a subscription.

2. Program Benefits

Subscribers may receive the following benefits on qualifying recurring subscription orders:

• 30% savings on eligible subscription renewals.
• Wigs Cash on qualifying renewal orders.
• Loyalty Reward points on qualifying purchases.
• Access to subscriber-only offers, benefits, rewards, and promotional opportunities.
• Eligibility for the Monthly Subscription Order Refund Promotion described below.

Program benefits apply only to qualifying orders and products and are subject to these Terms.

Subscription discounts may not be combined with certain other promotional offers unless expressly stated otherwise.

3. Eligible Products

Only select products are eligible for Subscribe & Save. Eligibility will be indicated on the applicable product page or designated Subscribe & Save collection.

Product selection, availability, colors, sizes, pricing, and Program eligibility are subject to change.

Wigs.com reserves the right to add, remove, or modify eligible products at any time.

4. Wigs Cash Rewards

Subscribers may earn promotional store credit ("Wigs Cash") on qualifying subscription renewal orders as follows:

• Orders under $299: $5 Wigs Cash
• Orders $300-$999: $20 Wigs Cash
• Orders $1,000 or more: $50 Wigs Cash

Wigs Cash Terms

Wigs Cash:

• Is valid for 30 days from the date issued.
• May be combined with other discounts or promotions unless otherwise stated.
• Cannot be applied toward subscription renewal orders.
• Has no cash value.
• Is non-transferable.
• May not be sold, exchanged, or redeemed for cash.
• May be canceled or adjusted in connection with returned, canceled, refunded, fraudulent, or otherwise ineligible orders.

Wigs.com reserves the right to modify or discontinue Wigs Cash benefits at any time.

5. Loyalty Rewards

Active subscribers may receive 200 Loyalty Reward points on qualifying:

• Subscription renewal orders of $100 or more.
• Additional Wigs.com purchases of $100 or more made while an eligible subscription remains active.

All Loyalty Reward points are subject to the separate Wigs.com Loyalty Program Terms & Conditions, including applicable earning, redemption, expiration, return, and eligibility requirements.

6. Monthly Subscription Order Refund Promotion

As an additional subscriber benefit, Wigs.com may select one qualifying subscription renewal order each calendar month to receive a refund of the qualifying order purchase amount.

Qualifying Orders

To be eligible for the monthly selection, an order must:

• Be a successfully processed Subscribe & Save renewal order.
• Be associated with an active Wigs.com subscription.
• Have renewed during the applicable monthly promotional period.
• Be a repeat subscription renewal and not the customer's initial Subscribe & Save purchase.
• Be fully paid and successfully processed.
• Not have been canceled, fully refunded, charged back, identified as fraudulent, or otherwise determined to be ineligible before winner selection.

Initial subscription purchases do not qualify.

Orders that are skipped, paused, unsuccessful, declined, canceled, or otherwise not processed during the applicable promotional period are not eligible.

Monthly Promotional Period

Each monthly promotional period begins at 12:00 AM Central Time on the first day of the calendar month and ends at 11:59 PM Central Time on the final day of that calendar month, unless Wigs.com announces different dates.

Only qualifying renewal orders processed during the applicable promotional period will be included in that month's selection.

Winner Selection

One eligible qualifying renewal order will be selected at random from all eligible renewal orders received during the applicable monthly promotional period.

Selection will occur after the applicable promotional period has ended or at another time determined by Wigs.com.

Odds of selection depend on the total number of eligible renewal orders during the applicable promotional period.

Refund

The selected customer's qualifying subscription renewal order will be refunded to the original payment method.

The refund applies only to the selected qualifying renewal order and does not:

• Cancel the customer's subscription.
• Modify future subscription orders.
• Alter the customer's delivery schedule.
• Apply as a credit toward future orders.

Processing times for refunds may vary depending on the customer's financial institution.

If the selected order becomes ineligible before the refund is processed, Wigs.com reserves the right to select another qualifying order.

Limitations

Only one qualifying order will be refunded per monthly promotional period unless otherwise stated by Wigs.com.

A customer with multiple qualifying renewal orders may be subject to any entry or selection limits established by Wigs.com for the applicable promotion.

Wigs.com reserves the right to verify eligibility before issuing any refund.

Employees, officers, directors, and immediate household members of Wigs.com and its affiliated companies may be excluded from eligibility.

LEGAL REVIEW NOTE: A purchase-based random promotion may require a free alternate method of entry and additional Official Rules depending on applicable law. Final eligibility, entry methodology, and promotional disclosures should be approved by Legal before launch.

7. Managing a Subscription

Subscribers may manage their subscription by logging into their Wigs.com account and selecting Manage Subscriptions.

Available options may include:

• Changing delivery frequency.
• Adding eligible products.
• Updating shipping information.
• Updating payment information.
• Skipping an upcoming shipment.
• Pausing a subscription.
• Canceling a subscription.

Changes must be completed before the applicable order processing date to affect the upcoming renewal.

Once an order has processed, certain changes may no longer be available.

8. Pausing a Subscription

Subscribers may pause eligible subscriptions in accordance with the options available within their account.

Subscriptions paused for up to 60 consecutive days may retain applicable Program benefits.

If a subscription remains paused for more than 60 consecutive days, it may automatically be canceled.

Promotional eligibility, Loyalty Rewards, Wigs Cash, and other benefits may be affected while a subscription is paused.

9. Cancellation

Subscribers may cancel an eligible subscription at any time by:

1. Logging into their Wigs.com account.
2. Selecting Manage Subscriptions.
3. Selecting the applicable cancellation option.

Cancellation must be completed before the next scheduled order processes to avoid being charged for that shipment.

Customers may have a 7-day grace period to reactivate a canceled subscription and retain certain applicable benefits, subject to Program eligibility.

Canceling a subscription does not automatically cancel an order that has already processed.

10. Returns, Refunds & Adjustments

Subscription purchases remain subject to applicable Wigs.com return and refund policies unless otherwise stated.

Returns, cancellations, payment disputes, fraudulent activity, or partial refunds may result in the adjustment or reversal of Wigs Cash, Loyalty Reward points, promotional eligibility, or other benefits earned from the affected transaction.

Wigs.com reserves the right to correct errors in rewards, credits, discounts, or benefits.

11. Customer Support

For assistance with Subscribe & Save orders or subscriptions, contact:

Wigs.com Client Care Team
Phone: 1-800-581-2001
Email: customerservice@wigs.com

12. Fraud, Abuse & Program Integrity

Wigs.com reserves the right to suspend or terminate participation, cancel benefits, withhold promotional rewards, or take other appropriate action where Wigs.com determines that a customer has:

• Abused or manipulated the Program.
• Created duplicate or fraudulent accounts.
• Engaged in fraudulent transactions.
• Attempted to manipulate promotional eligibility or winner selection.
• Violated these Terms or other Wigs.com policies.

Automated, fraudulent, deceptive, or abusive activity is prohibited.

Your prior promotional rules use similar protections allowing Wigs.com to disqualify fraudulent or deceptive participation and take action to preserve the fairness and integrity of a promotion.

13. Modifications & Termination

Wigs.com reserves the right, subject to applicable law, to:

• Modify, suspend, or terminate the Program.
• Modify Program discounts, rewards, benefits, products, or eligibility requirements.
• Modify the Monthly Subscription Order Refund Promotion.
• Correct errors relating to the Program.
• Refuse, suspend, or cancel subscriptions or Program participation where appropriate.

Material changes may be communicated through Wigs.com, email, account messaging, or other reasonable means.

14. General Conditions

Program benefits, rewards, discounts, Wigs Cash, and Loyalty Reward points are non-transferable except where expressly stated otherwise.

Program benefits have no cash value except where a specific benefit expressly provides for a cash refund.

Participation in the Program constitutes acceptance of these Terms and all other applicable Wigs.com policies.

Wigs.com's failure to enforce any provision of these Terms does not constitute a waiver of that provision.

If any provision is found invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

15. Governing Law

These Terms and any dispute arising from the Program will be governed by applicable law and, to the extent permitted by law, the laws of the State of Texas.

Your prior Wigs.com promotional rules similarly specify Texas law and Dallas courts for promotional disputes.

16. Sponsor / Program Administrator

The Subscribe & Save Program is administered by:

Wigs.com
5055 Keller Springs Rd, Suite 300
Dallas, TX 7500